IT Service package

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We offer flexible and negotiable Annual Maintenance Contract (AMC) plans tailored to meet your IT support needs.

IT AMC Basic Plan – 2,500 AED (Negotiable)

• ✔ Essential IT support 
• ✔ Regular system check-ups 
• ✔ Basic troubleshooting 
• ✔ Remote assistance

      IT AMC Standard Plan – 5,000 AED (Negotiable)

• ✔ All Basic Plan services 
• ✔ On-site technical support 
• ✔ Network monitoring 
• ✔ Security updates & patches

       IT AMC Premium Plan – 8,000 AED (Negotiable)

• ✔ All Standard Plan services 
• ✔ 24/7 priority support 
• ✔ Server maintenance & backup 
• ✔ Advanced cybersecurity solutions

  We offer comprehensive, scalable, and cost-effective network solutions tailored to suit businesses of all sizes.

Basic Network Package – Starting from 3,000 AED (Negotiable)

• Small Office Network Setup
  Basic Router & Switch Configuration
  Secure Wi-Fi Setup
  Network Cabling (up to 5 points)
  Basic Firewall Configuration
  Initial Testing & Documentation

Standard Network Package – Starting from 6,000 AED (Negotiable)

• All Basic Package Services
  Advanced Router & Switch Configuration
  VLAN & Network Segmentation
  Network Monitoring Setup
  Network Cabling (up to 10 points)
  Remote Access Configuration (VPN)
  Ongoing Support (Monthly Visit + Remote Assistance)

Premium Network Package – Starting from 10,000 AED (Negotiable)

• All Standard Package Services
  High Availability Network Design
  Enterprise-grade Firewall & Threat Management
  Server & Storage Integration
  Wireless Access Point Deployment
  Full Documentation & Compliance Check
  24/7 Priority Support
  Network Performance Optimization

We provide customized and scalable server solutions to enhance business productivity, data security, and IT efficiency.

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BASIC SERVER PACKAGE – Starting from 5,000 AED (Negotiable)

•  ✔Entry-Level Server Setup (File & Print Server)
  ✔User Account & Access Rights Configuration
  ✔Basic Data Backup Setup
  ✔Antivirus & Security Configuration
  ✔OS Installation & Basic Updates
  ✔Initial Testing & Reporting

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STANDARD SERVER PACKAGE – Starting from 10,000 AED (Negotiable)

•  ✔All Basic Package Features
  ✔Active Directory Configuration
  ✔Group Policy Management
  ✔Server Monitoring Tools Installation
  ✔RAID Configuration
  ✔Data Backup & Recovery Setup
  ✔UPS Setup & Power Management
  ✔Email Server or Cloud Integration
  ✔Onsite & Remote Support

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PREMIUM SERVER PACKAGE – Starting from 18,000 AED (Negotiable)

•  ✔All Standard Package Features
  ✔Virtualization (Hyper-V / VMware Setup)
  ✔High Availability & Failover Clustering
  ✔Server Room Setup Consultation
  ✔Disaster Recovery Planning
  ✔Advanced Security (Firewall, IDS/IPS)
  ✔Storage Server Configuration (NAS/SAN)
  ✔Full Documentation & Performance Tuning
  ✔24/7 Premium Support with SLA

BASIC COMPUTING PACKAGE – Starting from 1,500 AED (Negotiable)

•  ✔Hardware Diagnosis & Repair
  ✔OS Installation & Basic Software Setup (Windows/Linux)
  ✔Antivirus Installation & Security Configuration
  ✔Data Backup & Basic Recovery Setup
  ✔General Performance Optimization
  ✔Dust Cleaning & Internal Component Check
  ✔7-Day Basic Support

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STANDARD COMPUTING PACKAGE – Starting from 3,500 AED (Negotiable)

•  ✔All Basic Package Services
  ✔Device Upgrades (RAM, SSD, Graphics)
  ✔Multi-Device Setup (Laptop/Desktop/Monitor/Printer)
  ✔Office Software Configuration (MS Office, PDF tools)
  ✔Network & Printer Integration
  ✔User Profile Configuration & Migration
  ✔1-Month Remote & Onsite Support

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PREMIUM COMPUTING PACKAGE – Starting from 6,000 AED (Negotiable)

•  ✔All Standard Package Services
  ✔Advanced Data Recovery Solutions
  ✔Customized Hardware Assembly (PC Build for Business/Gaming/Design)
  ✔Cloud Storage Integration (Google Drive, OneDrive, Dropbox)
  ✔Full System Imaging & Cloning
  ✔Laptop/Desktop Lifecycle Management
  ✔Priority Onsite Support (within 24 hrs)
  ✔3-Month Extended IT Support with SLA

We provide a comprehensive backup solution for your IT infrastructure, including servers, databases, applications, files, and other critical data.  

This is an entry-level solution designed for small businesses or individuals looking to secure their data with essential backup and recovery features.

• · Backup Type: Local (based on the provider’s offerings.
• · Storage: local backup device.
• · Backup Frequency: Daily incremental backups.
• · Recovery Time Objective (RTO): Standard recovery time (may take 1-2 days depending on the complexity).
• · Disaster Recovery: Basic manual restores options; no failover features.
• · Support: Email support during business hours.
• · Monitoring: Limited monitoring (manual checks or alerts).
• · Ideal for: Small/Medium businesses with minimal data or for personal backup.

For an IT Hardware Solution Package, pricing can vary depending on the type of hardware being replaced and the scale of the hardware requirements. Here's a basic structure that outlines the types of hardware and the associated features that could fit into a basic IT hardware solution package.

IT Hardware Solution Package

• This package provides essential support and replacement services for standard IT hardware components. Prices are typically provided based on the specific hardware and model that needs replacement. Here's an overview:

Included in the Basic Plan:

Hardware Diagnosis and Assessment

• · Initial consultation to assess hardware failure or performance issues.
• · Identification of necessary hardware replacements.

Hardware Types Covered:

• · Desktop PCs: Basic entry-level or standard business PCs.
• · Laptops: Basic replacements for standard business laptops.
• · Monitors: Replacements for regular desktop monitors.
• · Networking Equipment: Routers, switches, and basic network hardware replacements.
• · Printers & Peripherals: Replacement of standard printers, mice, keyboards, and other peripherals.

Hardware Replacement:

Pricing will be provided on a per-item basis, depending on the brand, model, and type of hardware being replaced.

Examples of hardware replacements: 

• · Desktop PC: Price varies depending on the brand and specifications.
• · Laptop: Mid-range laptop replacement
• · Monitors: Standard 21" to Max " monitors.
• · Networking Equipment: Basic routers and switches.
• · Printers: Basic office printers.

Installation and Setup:

• · Professional installation and configuration of hardware.
• · Integration with existing systems and networks.

Warranty:

• · Limited warranty for hardware replacement (typically 1 year).
• · Support for troubleshooting issues with the replaced hardware during the warranty period.

On-Site Support:

• Optional: On-site technician visits to install and set up the replacement hardware. Additional fees may apply depending on location.

Email Account Support: 

• · Account Setup & Configuration: Assistance with setting up email accounts on various platforms (e.g., Gmail, Outlook, Exchange, etc.).
• · User Management: Help with adding, removing, or managing user accounts and email addresses.
• · Access Issues: Troubleshooting login issues, password resets, and multi-factor authentication setup.

Email Troubleshooting & Issue Resolution: 

• · Spam & Filtering Issues: Assistance with managing spam filters and email sorting rules.
• · Email Delivery Problems: Resolve issues with undelivered emails, bounced messages, and email delivery delays.
• · Email Client Configuration: Help with setting up and troubleshooting email clients like Outlook, Thunderbird, Apple Mail, etc.
• · Account Synchronization: Resolve issues with syncing emails across multiple devices or platforms.

Security & Spam Protection: 

• · Malware & Phishing Protection: Assistance with identifying and protecting against phishing attempts, malware, and viruses.
• · Email Encryption Setup: Help setting up email encryption to ensure secure communication.
• · Two-Factor Authentication: Support for implementing two-factor authentication for added security.

Email Migration & Backup Support: 

• · Email Migration: Support for migrating emails from one platform to another (e.g., moving from Gmail to Office 365).
• · Backup Solutions: Assistance with setting up and managing email backup systems to ensure no data loss.

Email Archiving: 

• · Basic Archiving Support: Help with organizing and archiving emails for easy access and future reference.
• · Compliance and Retention: Support with setting up email retention policies for regulatory compliance.

Support Access: 

• · Email Support: Available through email, phone, or live chat for fast responses to any issues.
• · Business Hours Support: Standard support during business hours (9 AM - 6 PM).
• · Priority Support: Available for clients who require quicker resolution or after-hours support (may incur extra costs).

Reporting & Analytics (optional add-on): 

• · Email Usage Reports: Monthly reports detailing email usage, performance, and any errors or issues.
• · Security Alerts: Real-time security alerts for suspicious activities such as unauthorized login attempts.

Optional Add-Ons:

• · 24/7 Support: For businesses that need round-the-clock support, especially those with global teams.
• · Email System Health Checks: Periodic email system audits to ensure optimal performance and security.
• · Advanced Spam Filtering: Upgrade to enhanced filtering solutions with AI-based spam detection.
• · Disaster Recovery: Assistance with recovering email data in case of loss or accidental deletion.

This package offers essential surveillance camera solutions, including setup, basic configuration, and support for small & Mid-scale installations 

CCTV Camera Installation:

• · Installation of surveillance cameras (indoor or outdoor) for coverage of key areas like entrances, parking lots, or main hallways.

· Wired or Wireless Cameras: 

• Choose between wired or wireless camera systems based on the needs of the premises.
• · Camera Placement Consultation: Guidance on optimal placement for maximum coverage and minimal blind spots.

· Cabling & Power Setup:

•  All necessary wiring and power supply for cameras, including connectors and adapters.

Basic Camera Configuration:

• · Camera Setup: Configuring cameras for optimal image quality, such as resolution and frame rate (typically 1080p resolution for basic packages).
• · Network Integration: Connecting cameras to the local network for remote monitoring via smartphones or PCs.
• · Cloud or Local Storage: Option for cloud storage or a basic DVR/NVR system for storing footage (typically 7-30 days of recording depending on the storage option).

Monitoring Setup:

• · Mobile and PC Access: Setup of remote viewing through mobile devices (smartphones and tablets) or PC.
• · Basic Motion Detection: Configure motion detection for receiving alerts (e.g., via email or app notifications) when movement is detected.
• · Access to Live Feed: Enabling live viewing on any device connected to the local network or internet.

Basic Security Features:

• · Night Vision: Cameras with infrared night vision for clear video in low-light conditions.
• · Alerts & Notifications: Basic motion-triggered alerts to notify the user about suspicious activities.
• · Password Protection: Secure login and password protection for accessing camera feeds and settings.

Support and Maintenance:

• · Installation Support: Assistance during the setup process and initial configuration.
• · Technical Support: Basic email or phone support for troubleshooting camera connectivity, live feed issues, or any technical difficulties.
• · Firmware Updates: Assistance with ensuring the cameras and system have the latest firmware for security and performance improvements.
• · Maintenance Check: Basic yearly maintenance (camera cleaning, testing for optimal performance, checking connections) to ensure everything is functioning well.

Optional Add-Ons (Extra Costs):

• · Additional Cameras: Add extra cameras to the system beyond the basic 4 for an extra fee per camera.
• · Advanced Storage Solutions: Larger storage options (e.g., 30+ days of footage) or high-capacity cloud storage.
• · Advanced Motion Detection: Enhanced motion detection features, including facial recognition or person/vehicle detection (available with upgraded cameras).
• · Remote Support: 24/7 support for emergency troubleshooting and monitoring issues.
• · Alarm Integration: Integration of CCTV system with an alarm system for real-time alerts to local authorities.

This package offers fundamental firewall support, ideal for small businesses or individuals seeking to implement basic security measures to protect their network infrastructure.

Firewall Setup and Configuration:

• · Firewall Installation: Installation of a basic firewall system (hardware or software-based) to protect your network perimeter from unauthorized access.
• · Basic Configuration: Basic firewall rules and access controls setup to filter inbound and outbound traffic based on security policies.
• · Port Configuration: Configuration of open/closed ports for safe communication and to block potentially harmful traffic.
• · NAT (Network Address Translation): Setup for internal IP addresses to be securely mapped to external IP addresses, enhancing security.

Network Monitoring:

• · Basic Traffic Monitoring: Monitoring network traffic to detect unusual or suspicious activity, including unauthorized access attempts.
• · Log Management: Collection and review of firewall logs to identify any potential security breaches or anomalies.
• · Alerts and Notifications: Basic alerts for security events, such as unauthorized access attempts, or when network thresholds are exceeded.

Security Rule Management:

• · Basic Rule Updates: Periodic updates to firewall rules to ensure they reflect your current network security needs.
• · Basic Intrusion Detection: Configuration of intrusion detection systems (IDS) for identifying potential threats or attacks.
• · Policy Enforcement: Implementation of access control policies, ensuring that only authorized devices and users can access the network.

Security Audits:

• · Initial Security Assessment: Basic assessment of current network vulnerabilities and recommendations for improvement.
• · Regular Audits: Routine checks on firewall configurations and network security practices to ensure compliance and optimal protection.

Support and Maintenance:

• · Email/Phone Support: Basic support for troubleshooting firewall-related issues, including login problems, connectivity issues, and rule configurations.
• · Firewall Configuration Updates: Assistance with updating and fine-tuning firewall configurations based on changing network requirements or security threats.
• · Basic Troubleshooting: Assistance with resolving issues such as blocked traffic, misconfigurations, or network slowdowns due to the firewall.

Basic Backup and Recovery:

• · Firewall Backup: Regular backups of the firewall configuration settings to ensure quick recovery in case of system failure or data loss.
• · Restore Point Setup: Creating restore points that allow for quick recovery of the firewall’s previous configurations.

Optional Add-Ons (Extra Costs):

• · Advanced Threat Protection: Integration of advanced threat protection systems, such as deep packet inspection or advanced malware protection.
• · 24/7 Support: Round-the-clock support for immediate assistance with critical firewall issues.
• · Vulnerability Scanning: Integration with vulnerability scanners to identify and resolve potential weaknesses in the network.
• · Firewall Performance Optimization: Advanced configuration to optimize firewall performance for higher traffic loads or complex network infrastructures.
• · VPN Setup: Configuration of Virtual Private Network (VPN) services for secure remote access to the network.

Data Center Hosting:

• · Rack: Provision of basic rack in a data center for your servers and equipment (e.g., 1U or 2U rack space).
• · Power Supply: A reliable and redundant power supply to ensure uninterrupted service (usually with backup power solutions like UPS or generators).
• · Cooling: Basic cooling solutions for optimal temperature control and equipment longevity.
• · Network Connectivity: Standard bandwidth and internet connectivity with SLAs to ensure reliable data access (typically 1Gbps or 10Gbps network speeds depending on the needs).

· Server Hosting and Virtualization:

• · Dedicated Server Hosting: Hosting of physical servers within the data center for applications or databases.
• · Virtual Machines: Basic virtualization with a limited number of virtual machines (VMs) to run applications or workloads.
• · Operating System Setup: Installation and configuration of basic operating systems on hosted servers or virtual environments (e.g., Windows Server, Linux).

Data Backup and Storage:

• · Basic Data Backup: Regular backup of critical data (e.g., nightly backups) stored on-site or off-site for disaster recovery.
• · Storage Allocation: Provision of basic storage space (e.g., 500 GB to 1TB) with access to more if needed.
• · Backup Software: Backup solutions to protect data from hardware failure, accidental deletion, or cyber threats.

Network Security:

• · Basic Firewall Protection: Installation of a basic firewall to secure the hosted infrastructure and prevent unauthorized access.
• · VPN Support: Option to configure a Virtual Private Network (VPN) for secure remote access to servers and applications.
• · DDoS Protection: Basic protection against Distributed Denial of Service (DDoS) attacks to safeguard your infrastructure.

Monitoring and Support:

• · 24/7 Remote Monitoring: Basic monitoring of data center infrastructure, including server health, network performance, and storage utilization.
• · Email and Phone Support: Support for troubleshooting issues with servers, storage, or network connectivity during business hours.
• · Incident Response: Initial response to server downtime, connectivity issues, or security breaches, with remediation and coordination as needed.

Service Level Agreements (SLAs):

• · Uptime Guarantee: A basic uptime SLA (typically 99.9% availability) to ensure service reliability.
• · Response Time Guarantee: Basic response times for technical support or incident handling (e.g., within 4 hours during business hours)

Optional Add-Ons (Extra Costs):

• · Additional Rack Space: More rack space for expansion as your business grows.
• · High-Performance Storage: Upgraded storage solutions such as SSD arrays or more advanced cloud storage options for larger data volumes.
• · Advanced Data Backup Solutions: Enhanced backup frequency (e.g., hourly or real-time) with offsite disaster recovery options.
• · Advanced Network Security: Enhanced security measures such as intrusion detection systems (IDS), advanced firewalls, or malware protection.
• · Disaster Recovery Solutions: Offsite or cloud-based disaster recovery services to ensure continuity in case of data loss or infrastructure failure.
• · Load Balancing: Advanced load balancing and high-availability configurations to ensure optimal performance during high traffic.

This package covers the essential installation and setup of structured cabling, including Cat5e, Cat6, or fiber-optic cables to ensure efficient and high-performance network infrastructure for small to medium-sized businesses.

Cabling Installation:

• · Cable Types: Installation of standard Cat5e, Cat6, or fiber optic cables based on your network requirements (e.g., Cat5e for basic networking, Cat6 for higher speeds, and fiber optic for longer distances and high-performance needs).
• · Cable Runs: Installation of up to 20 to 50 meters of cabling (depending on office size), including cables to connect workstations, servers, routers, and switches.
• · Wall Outlets: Setup of wall outlets for network connections at workstations or designated areas, ensuring easy connectivity for devices like computers, phones, or printers.

Network Wiring:

• · Patch Panels: Installation of a patch panel to organize and manage cables for easier maintenance and troubleshooting.
• · Cable Management: Basic cable management with clips, ties, or conduits to keep cables neat and prevent damage.
• · Cable Testing: Testing of all cabling to ensure proper installation and performance (e.g., ensuring correct termination of cables and signal strength).

Networking Equipment Integration:

• · Switch and Router Setup: Basic configuration of network switches and routers to ensure proper data transmission and connectivity across the network.
• · Equipment Placement: Proper placement of networking equipment (e.g., routers, switches) for optimal signal distribution throughout the facility.

Basic Fiber Optic Integration (Optional):

• · Fiber Optic Installation: If required, basic installation of fiber optic cables for longer distances or higher-speed network connections between different buildings or areas.
• · Media Converters: Integration of media converters to connect fiber optic cables to copper cables (for device compatibility).

Testing & Validation:

• · Signal Testing: Testing for cable performance and signal strength to ensure proper data flow, ensuring each connection works seamlessly.
• · Compliance Checks: Ensuring compliance with industry standards for cabling (e.g., TIA/EIA standards) to meet quality requirements.

Basic Documentation:

• · Cable Mapping: Basic documentation of cable routes and network configurations for future reference and troubleshooting.
• · Labeling: Clear labeling of cables and outlets for easy identification during maintenance or troubleshooting.

Support and Maintenance:

• · Troubleshooting Support: Basic support for troubleshooting connectivity issues related to the installed cabling.
• · Post-Installation Support: One-time follow-up visit to ensure everything is functioning correctly and resolve any initial issues.

Optional Add-Ons (Extra Costs):

• · Upgraded Cable Types: Upgrading to Cat6a or higher-grade cables for higher speeds and bandwidth (for high-performance needs).
• · Advanced Fiber Optic Solutions: For larger facilities or high-speed connections across multiple locations.
• · Wi-Fi Setup: Setting up wireless access points throughout the office or facility to complement the wired network.
• · Advanced Cable Management: Custom cable management racks, trays, or enclosures for larger infrastructures.
• · Surge Protection: Installation of surge protection devices to safeguard your network infrastructure from electrical spikes.